Group tickets by criteria to simplify your search. You can use categories for a more accurate classification of customer requests and set up ticket types according to their use.
Allow specific groups of users to create and view ticket types. Assign a default display style and a default ticket type to the tickets that are assigned to them.
Set up reminders so you don't miss a single customer request, and get notifications for the types of tickets you subscribed to.
Customise ticket styles to easily distinguish them without having to search – for each ticket type, you can define a colour, size and font.
Pools allow for grouping tickets that are assigned to group members rather than one individual user. You can therefore create pools by topic.
You can schedule ticket transfers in order to guarantee the follow-up of customer requests assigned to a user who is currently away or on long leave. This way, you'll be able to continue to deliver quality customer service in all circumstances.
Analyse usage statistics provided by Bloobiz, such as the average time it takes to open, process and close a ticket. You can check this information by sorting by ticket type and priority.
Get a notification whenever important tickets are created. Your dashboard displays pending tickets that are assigned to you. This list is automatically updated and can be viewed right from the home page.
Customers can communicate with you right from their customer area – you will in turn receive their messages as tickets. After processing a ticket, you can answer its corresponding message directly on Bloobiz.
Subscribe to a ticket type to be notified when one gets created.
